Q: What size do you have about your artificial tree? Do you offer custom sizes for your trees?
A:
Q: Do you offer samples?
A: Yes, we offer samples of most of our products. We always encourage customers to request a free sample prior to placing ord
ers.
Q: Some clients worried about the quality and the after-sales service of artificial plants.
A:First, we can send sample to our clients to make sure we have no quality problem. Second, we will make sure every piece of our product with top quality, because we have our quality inspector participate in the whole quality inspection process. Third, we can provide our clients quality assurance certificate. Finally, if there is any problem with our product, please take pics and send to us. Our professional technologist will help you to fix the problem.
Q: How to buy from you?
A: First, customers make an purchase order.
then, we will send a PI to cutomers and a countersigned PI is required as an official comfirmation. after that, customers shall finish with the advanced payment, production will start as soon as advanced patment received. During the production, we will update the production status to customers. And after production finished well offer pics or shipping samples for customers reference if they need.Finally, after shipment, customers should arrange the balance upon the receipt of B/L copy,then well send original documents to customers for their custom clearence.
Q: If it is hard to install artificial Tree?
A:If our clients need high intensity plants to design a scene. We will recommend them suitable plants products. Because different plants has different design, different design has different size and intensity. So different plants can create different scenes, to satisfy different client’s demand. Our clients just need to tell us what kind of result they want, we will provide them our professional recommend.
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